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would-recommend > companion
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94%

Summary of Companion reviews

  • Buyer recommended?

  • Yes
  • Did the job match the quote?

  • Yes
  • Started on time?

  • Yes
  • Finished on time?

  • Yes
  • Left tidy afterwards?

  • Yes
  • Quality of the job?

136 Reviews
We undertake regular surveys of customers who have purchased from our selected companies. Providing the reviews and ratings below:

The company were very quick and efficient, they were the best quote we received out of 3 companies.

  • 5 / 5
Mr. M | December 2018

We are very happy - the young man was absolutely brilliant couldn`t have asked for anyone better. We use it a lot and have no complaints at all its really been life changing.

  • 5 / 5
Mr. W | December 2018

We had a rather bad experience with the ordering of the parts we needed. so much so it took 4 appointments over a month to get the stair lift in place and safe. The issue wasn`t with the survey but the person transferring the survey details onto the ordering form. Lots of errors. I would give 4/5 for the product as we still have to clean the hand rail. I would recommend the stair lift and the sliding rail as Companion were the only company with that product which suited our accommodation, but I would tell them to make sure they have ordered the correct parts before they come to install. The weeks that passed whilst waiting for them to get it right was tough, with me having to carry my mother up the stairs due to the handrail already being removed..

  • 4 / 5
Mrs. T | December 2018

There was a slight delay- from saying it would be installed on Friday to the installation supervisor calling to say all was set for Sunday. They did compensate me for this discrepancy in timing. The engineer was very good and there was not a scrap lying around after he had finished. The quality is very good and just what I would have expected.

  • 5 / 5
Mr. L | November 2018

The installation was a bit it quicker than expected. I would give 6 out of 5 for the quality of the job. I am very pleased. I have had several people come round to inspect the stair lift and I think they are going to be purchasing also. Companions communication was very tight and good and this included the follow up after sales.

  • 5 / 5
Mr. B | November 2018

Overall i would recommend them but not a fan of the feet on the stairlift it felt very rough to touch looked chipped - i`m am not satisfied with the finish of the product.Thought i would get 10% of warrenty as i took it out for 4 years but the boy i spoke to on the line came across as though he didnt know anything about it so i am currently speaking with them to chase them up regarding this.

  • 3 / 5
Mr. C | October 2018

I think the service from Companion was excellent .The gentleman was very nice, they phoned afterwards but with no pressure unlike other companies. The service I`ve had overall is very good.

  • 5 / 5
Mr. W | September 2018
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